Currently reading everything that Freeman Hall has ever written or edited. This includes Retail Hell, Return To Big Fancy, Little Monster Hell and others. These terrifying tales of customer bullshit will sound horrifyingly familiar to anyone who has ever worked retail. Even though I escaped my retail job a long time ago, the tales in these books were enough to make want to march into my local Fry’s and smack every customer in the head.
“Entitled” customers frighten me more than Hannibal Lector ever did.